Frequently Asked Questions
Below you can find answers to frequently asked questions. If your question is not listed, please contact us.
Yes, we offer a warranty, with a few exceptions. We will discuss the applicable warranty period and associated conditions in consultation.
No we do not. We only sell what is in stock and do not order specific parts that we do not have.
To order one or more parts, you can contact us directly through the relevant product page on our website, via the contact form, by email, by phone, or via WhatsApp.
Please provide your full billing address. If your company is located within the European Union, we also require your VAT number.
For delivery, please also provide the complete shipping address, including a telephone number and the name of the contact person.
Once we have received all the necessary information, we will prepare and send you a pro forma invoice.
This depends on several things. Weight and dimensions of the shipment are very important. Secondly, how do you want it to be shipped: by truck, by ship or by plane? We also need your country, city/town and postal code. All these details determine the total shipping costs. We have no standard rates because there are too many variables.
No, we also have a large quantity of new, factory rebuilt and used parts available.
No, we only repair our own machines, or machine(s) sold to a customer if needed.
Yes. If you provide the machine’s serial number, we can check if we can offer the correct parts based on this. You can also simply provide us with the part numbers you found in your parts book. We always verify whether the part number you provide fits your machine.
Yes we can. We only ask you to request a shipping quote if you have the intention to buy. We are a very busy team serving many customers throughout the day, so we cannot make calculations all the time. We are happy to calculate this for you if you intend to buy.
We only ship to countries without legal restrictions by law. This can change over time, so we advise you to check this yourself before placing an order. If you are not sure or do not have the knowledge, we can try to help you with this.
As long as the part is listed on our website, or on one of the portals we advertise on, it is normally in stock. We have an active database, which means that our website is updated throughout the day. The portals we advertise on are updated daily in the evening. We advise you to call or email us to be 100% sure.
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